Privacy Policy

Last updated: June 20, 2026

Effective date: June 20, 2026

LEKSHOP respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share and protect it, and what choices and rights you have.

1. Scope

This Privacy Policy applies to the LEKSHOP app and related shopping, order, payment, logistics, after-sales, message, review, customer support, and account services.

This Privacy Policy does not apply to third-party websites, mini programs, payment pages, logistics pages, advertising pages, or services that are not operated by us. Please read the privacy policies of those third parties before using their services.

2. Information We Collect

We collect information that you provide directly, information generated when you use the app, and information necessary for shopping, payment, delivery, after-sales service, account security, and legal compliance.

2.1 Account Information

When you register, sign in, or manage your account, we may collect your mobile phone number, nickname, password or verification credential, avatar, gender, birthday, profile information, and account status.

2.2 Shopping and Order Information

When you browse, search, add items to cart, place an order, pay, request after-sales service, or review a product, we may collect product browsing records, search keywords, favorites, cart records, order number, purchased items, quantity, amount, discounts, shipping fees, payment status, refund records, invoice information, comments, images, and after-sales records.

2.3 Delivery Information

To deliver products, we collect consignee name, mobile phone number, shipping address, order information, logistics status, and delivery notes. This information is shared with merchants and logistics providers only as needed to complete delivery and after-sales service.

2.4 Payment Information

When you pay for an order, the payment may be processed by a third-party payment provider. We may receive payment result, transaction number, payment channel, payment time, refund status, and reconciliation information. We do not store your full bank card number or complete payment password.

2.5 Customer Support and Messages

When you contact customer support, send messages, report a problem, or request after-sales service, we may collect your communication content, contact information, screenshots, images, device information, order information, and service records so that we can respond and resolve the issue.

2.6 Device, Log, and Security Information

To keep the app secure and stable, we may collect device model, operating system version, app version, language, network type, IP address, browser or WebView information, crash logs, operation logs, access time, page views, and basic device identifiers allowed by the system.

2.7 Permissions

The app may request permission to access the camera or photo library when you upload an avatar, product review image, after-sales image, or customer support screenshot. The app uses network access to provide online services, and may use vibration or wake lock only for normal app interaction where needed.

You can manage permissions in your device settings. If you disable a permission, the related feature may be unavailable, but other app features will generally remain usable.

3. How We Use Information

We use personal information to create and manage accounts, display products, process orders, complete payment, arrange delivery, provide after-sales service, handle refunds, respond to customer support requests, send service notices, protect account and transaction security, prevent fraud, improve app performance, fix bugs, and comply with legal obligations.

We may also use de-identified or aggregated information for statistics, analytics, product improvement, business decision-making, and service optimization. Such information cannot identify you personally.

4. Cookies and Similar Technologies

The app or embedded pages may use cookies, local storage, cache, or similar technologies to remember login status, cart status, preferences, language, and security information. You may clear local data through your device or browser settings, but some features may need to be reset.

5. Sharing and Disclosure

We do not sell your personal information. We share information only when necessary for the purposes described in this Privacy Policy, with your authorization, or as required by law.

We may share necessary order, delivery, payment, after-sales, or account information with merchants, logistics providers, payment providers, customer support service providers, cloud hosting providers, security service providers, analytics providers, and legal or regulatory authorities.

We require service providers to process information only for authorized purposes and to protect it with appropriate security measures.

6. Third-Party Services and SDKs

The app may use third-party services or SDKs for payment, logistics, customer support, crash reporting, analytics, map or address tools, push notifications, or basic technical functions. These third parties may collect information according to their own privacy policies and the permissions you grant.

We will use third-party services only for legitimate app functions and will make reasonable efforts to assess their data protection practices.

7. Storage and Protection

We store personal information for the period necessary to provide services, satisfy legal obligations, resolve disputes, complete transactions, maintain security, and enforce agreements. When information is no longer needed, we will delete, anonymize, or securely process it according to applicable law.

We use reasonable security measures such as access control, encryption where appropriate, logging, auditing, and security monitoring to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure, but we work to reduce risks.

8. Your Rights

You may access, correct, update, delete, or copy certain account and order information through the app. You may also manage permissions in device settings, clear local cache, unsubscribe from non-essential messages where available, and request account deletion.

To delete your account, go to Settings > Account & Security > Delete Account, or contact customer support in the app. We will verify your identity and process the request according to applicable law and necessary retention requirements.

9. Children

The app is intended for general shopping users and is not directed to children. If you are a minor under the applicable age of consent, you should use the app only with the consent and guidance of your parent or legal guardian.

If we discover that we have collected personal information from a child without proper consent, we will delete it or take other appropriate measures as required by law.

10. Cross-Border Processing

Your information may be processed or stored in the country or region where we or our service providers operate. We will protect personal information according to applicable legal requirements and this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy when laws, services, app functions, or data processing practices change. If we make material changes, we will provide notice in the app or by other reasonable means. The updated policy becomes effective on the date stated above unless otherwise specified.

12. Contact Us

If you have questions, requests, complaints, or concerns about privacy, personal information protection, or account deletion, please contact customer support through the app.